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testimonials

24 Jan 2012

It seems a lot of websites claim to offer the lowest prices around, but never seem to actually stand by their claim. When I found an item for lower on...

Pamela Stevenson, San Francisco

Customer Service Specialist

Customer Service Specialist

Leading promotional products company is in search of a well-organized and detail oriented customer service specialist to join our team. A successful candidate will be a proactive self-starter with an excellent work ethic and above average communication skills - both verbal and written. Must have strong people skills, a basic math aptitude and strong computer skills.

Responsibilities:

  • Handle inbound calls to assist customers with orders and resolve issues regarding the status of their current accounts
  • Maintain quality service to all customers by answering product, pricing and service questions; cross-selling related products and services and being courteous and responsive to all customers' needs
  • Use web-based software to quickly answer product related questions, enter orders and maintain records of client interaction
  • Enter incoming orders into the company's computer system, recognizing problems, errors or omissions and following up with customer for clarification
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints.

Qualifications:

  • Must be organized and detail oriented with strong mathematical and communication skills
  • Ability to multi-task & manage multiple priorities in an extremely fast-paced environment
  • Ability to work effectively under pressure and meet deadlines
  • Ability to work with others in a team environment
  • Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook); ability to quickly learn and adapt to unfamiliar computer programs / systems
  • Experience: 2 to 3 years customer service experience in a fast paced office environment
  • Knowledge of promotional products industry would be a major plus

How to Apply:

Send your resume and salary requirements to jobs@mypromoshop.com