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Ordering from MyPromoShop

After you place your order with MyPromoShop, we’ll instantly send an e-mail confirmation with your order number. To send your artwork, just reply to this e-mail and attach your art files, or add the artwork online in Your Account.  

Next, you’ll receive a link to your ‘e-proof’ showing a picture of your artwork on the product you’re purchasing. Once you’ve approved the art you’ll see an order confirmation with the delivery date and costs information. We assure you that the charges will not change (including shipping!) from your initial order confirmation unless a relevant factor changes (quantity, additional imprint colors or quicker shipping) If you have any questions you can also call us to speed up the approval process!


What can an Inside Sales Representative do for me?

MyPromoShop.com is highly user-friendly so you can find and purchase personalized promotional products quickly and easily. However certain orders would require the expertise of well-informed representatives. Our Inside Sales Representatives are trained to find solutions and ensure a highly satisfactory shopping experience for our customers.


How do I place an order on mypromoshop.com?

When you find your preferred promotional product, simply select the quantity you want, and go to the shopping cart. The site will direct you through the ordering process. You will need to provide imprint information as well as color choices for your order. Finally, the shopping cart will require complete shipping and payment information. The easiest and quickest way to order is with a credit card, but customers may also establish credit with MyPromoShop by completing a short credit application.


How do I use the SEARCH function?

Our search functions are designed to help you quickly locate the item you want using the item number, the product name or a wide selection of keywords that describe that item. Simply enter the information you have into the search field in the menu bar to the left, select the appropriate button and click on GO. For example, the Versatile 2 in 1 Pen and Highlighter can be located by entering the name, “Versatile 2 in 1 Pen and Highlighter", item number "WI-049", or by searching by using associated words, such as "pen" or "highlighter".


What if I receive more or less than I ordered?

We always try to ship the exact quantity ordered; however, in some cases, we may  ship +/-5% in the unlikely event that we ship fewer products than ordered, you’ll be charged only for what you receive.


Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Inside Sales Representative (your representative will e-mail you shortly after you place your order) and you will be assisted.


What are Set Up charges?

Some of the items we offer have set-up charges. It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Note that if you ever place an exact reorder for the same item you do not have to pay the set up charge again.


If I reorder an item will I pay set-up charges again?

No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve digitized your logo for embroidery, we don’t charge you a new tape or digitizing charge to embroider another item that uses the same embroidery size!


Can I see a sample?

Of course! We’re happy to send you a sample of items you are considering purchasing. Simply place your sample order online or call us on 866-319-9166. We charge you the first column price + shipping. Our sample service is catered to help those who are seriously considering an item or are looking for ideas. Most samples will have a random imprint.  If you place an order for the sample that is ordered, we will credit your account.

Will my imprint look exactly like the preview?

We try our best to replicate the product with your imprint on it to our specifications. However, colors and sizes may vary. Nonetheless, all production will only occur after your approval. The preview may not look exactly like the final product due to screen resolutions. Reproduction of colors may also not be exact.


Can I order quantities smaller or larger than those shown on your website?

Generally, the minimum quantity shown is the required minimum, and is established by our production restrictions and so cannot be changed. If you need to order more than the quantities shown please call 866-319-9166 as special discounts are available on large quantities. On many products, you can order in between quantities-so you can order the exact number of items you require and save money.


Do you have other products not listed online?

MyPromoShop has a range of items not featured on our website. In addition to owning our own factories, we also have strong relationships with over 3,000suppliers. If you cannot find what you want on our website, or have a specific need, our sales specialists will find that product and provide a quote.


Is ordering online safe?

Yes Verisign has important infrastructure services that make the internet more reliable and secure. Authorize.net helps thousands of businesses and millions of consumers connect, communicate and transact with confidence.



What kind of artwork can I send? What if I don’t have artwork?

Send us what you have. Our talented art team (the largest in the Promo World!) will work with what you have to create exactly what you need for FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE.


How do I send art to MyPromoShop?

The best means to send your artwork is via e-mail. Email must include a customer name, account or order number (for existing customers).

Click on the "browse" button on the imprint-entering screen to select an art file that is located on your computer. The file will be uploaded to our site when you advance to the next screen. You may e-mail art files to art@mypromoshop.com or directly to your Customer Care Representative. Emailed artwork must include customer name and account or order number (for existing customers) on the SUBJECT LINE. Also, list all typefaces and PMS colors in the e-mail.              


What file formats can I send to you?

  • Platform: MAC/PC
  • File Types: Illustrator CS3, CoredDraw X3
  • File Formats: Native vector files in .pdf (preferred), .ai, .eps, .ps, .cdr, .svg
  • Minimum resolution/file format for non-vector files: 300 dpi/.tif

Can I send laser printed output as artwork?

Yes but please ensure that your artwork is printed at:

  • 200% (twice the size that the art will appear on the product)
  • 300 dpi (dots per inch) or greater.
Our artwork guidelines will help deliver products with perfect and clear imprints.
If you have any further questions, contact a Customer Representative at 1-866-319-9166 or e-mail art@mypromoshop.com.

Do you store my art?

Yes, we do. We keep your artwork on file to make reordering and using your art on other products hassle-free. But we only keep the screens used to print your artwork for two years. If you place an exact re-order within this time period you will not be charged for a new screen. Digitally resizing your art is free while screen charges for actual production may apply.


How do I upload artwork?

When logged into your account, you can upload a  a graphic located on your computer by clicking on the "Upload Now" buttonwithin Manage Artwork. Then click on the "Browse" button. You will see a browse window that will let you navigate to the desired file. Find the graphic and click the "open" button. Next, click on the "Upload Now" button to upload and review your graphic before you start designing.


How accurate are the colors I see on screen?

Colors do,vary slightly sometimes depending on the quality and/or age of your monitor, but this should not affect your ability to understand how your artwork will appear on the final product.


Where can I find my saved artwork?

Your saved artwork is available when you enter the Manage Artwork section under My Account. When you are ready to apply artwork to a product, you will have the option to upload a new file or select from your saved artwork. If you select the saved artwork option, you will see a screen of "thumbnail" images of your artwork with some information about that artwork. If you don't see your artwork on this page, please upload the file from your hard drive again.


Shipping & Delivery

How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. Production begins the following day after you approve the emailed proof of your imprint. Please allow 1-2 extra days before production begins if we are creating camera ready artwork for you. Multi-colored imprints and/or PMS color matches may require additional production days. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us – we’re always willing to help answer anything!


Can I split my order and ship to multiple locations?

Sure! Just let include this as part of your order notes or let your Inside Sales Represenative knowand they’ll be happy to assist.


Can I ship internationally?

In many cases, we can. However, it’s best to work with our Inside Sales team on a case-by-case basis. Please contact us!

Can I ship on my own shipping account?

In most cases, Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll assist you with the process.



What type of payments do you accept?

We accept all major credit cards. You can also request to open an account. If you choose this option, please fill out the online credit application.. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened.


When do you charge my credit card? Do you require pre-payment?

We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.




Can I return the products ordered if I’m unhappy with them?

If the products received are defective or the imprint quality isn’t up to your standards, just contact our us and we’ll refund your money or rerun your order-it’s your choice. We’ll also pay for the shipping costs to get the problem product returned to us. Our biggest goal is your 100% satisfaction. You must contact us within 7 days of receiving this product.

How does your price guarantee work?

If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know within 30 days of your purchase and we’ll beat the price and give you TRIPLE the difference back!


MyPromoShop recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any concerns. You can view our full privacy policy here.